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Tuesday, 1 February 2011


Silent Calls - NO NEWS

The fact that Ofcom can now impose penalties of up to £2 Million against Silent Callers is no news. (e.g. - http://www.bbc.co.uk/news/uk-12331160)

Since 2008, when it last used its powers against Silent Callers:

Ofcom received a total of over 15,000 complaints about Silent Calls
Ofcom claims to have secretly investigated 22 companies

Every one of the companies covered by these complaints and investigations were found NOT to breaking the rules which Ofcom applies in determining what is "persistent misuse of an electronic communications network or service".

Not one company has been even subjected to a public notification that it is practising misuse, let alone any financial penalty.

Silent Calls - THE NEWS

From today, Ofcom not only allows 3% of calls made to result in silence if no agent is available, it now approves use of Answering Machine Detection equipment (AMD). AMD listens to our voice as we answer the phone, so we hear a period of silence - often assuming that this is a Silent Call - as indeed it is, but not for Ofcom.

Ofcom acknowledges that AMD is not guaranteed to accurately tell the difference between a recorded message and a live person. It therefore qualifies this new tolerance of AMD by suggesting that each caller may only make one silent call each day to any person. Ofcom actually encourages AMD users to repeat each of their Silent Calls on the next day.


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